Reference

Legal terms for your justoto account

Clear Legal terms help you understand account access, payment records and requests about your personal data before you open an account.

Account ownershipData requestsLocal-law accessPayment records
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justoto Legal terms for your justoto account
HELP WITH TERMS

Where to ask about Legal matters

A clear contact route matters when a policy clause affects your account or payment record. We direct Legal questions through the account-help path connected to your profile, so we can match the request with the correct account details. Include the subject of your request, the email or phone linked to the account, and any relevant transaction reference. Do not send a password or wallet PIN. If access is unavailable where you are, our response will follow the rule that access depends on local law.

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Account access

Use the account-help path when you need clarification about eligibility, phone verification, account ownership or a restriction. We can explain which Legal term applies, but we cannot bypass a local-law condition or alter another person’s account details.

Payment records

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, send the payment reference with your account contact details. We use that record to locate the status without asking you to disclose a wallet PIN or password.

Data requests

Ask through the same support path to request access, correction or deletion of personal data. We may ask for account verification before acting, because Legal requests must protect your account from an unauthorised change.

DATA SAFETY PRACTICE

How we handle your policy rights

We treat Legal requests as account actions, not casual messages. That means we check the request against the profile, protect payment references and keep a record of the decision so the same…

Account details

We use the details attached to your account to confirm who is asking for a Legal change. Keep your phone and contact details current, and complete the clear phone verification step before requesting access to account-specific records.

Payment data

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references can identify a transaction. Send only the reference needed for the request; never include a wallet PIN, password or full security code in a message.

Cookies

Cookies can support account sessions, security checks and page preferences. Your browser controls how cookies are stored, but changing those settings may interrupt login or require another phone verification step before account access.

Account security

We expect one person to use one account and we do not treat shared credentials as a valid ownership claim. If you suspect someone accessed your account, contact support promptly and stop sharing login details while the account is checked.

Record retention

We retain selected account and payment records for the period needed for security, dispute handling, accounting or a legal duty. A deletion request may therefore remove data from active use while some records remain stored for that purpose.

Policy changes

When Legal wording changes, we place the current version on the policy path linked to your account. Check that page before further use, especially if a change concerns access, identity checks, payment records or how data requests are handled.

Legal answers before account access

These Legal answers address the points most likely to matter before you create an account or send a policy request. We keep the wording practical: who may access the account, what data we can locate, how payment records are handled and where to ask for a change. If your question is specific to your account, use the support path after checking the current Legal page.

The justoto Legal page covers account ownership, phone verification, local-law access, payment records, cookies, security, retention and data requests. It applies to the account and related wallet activity, so read the current wording before opening an account or asking us to change your records.

Access depends on local law. Your location, eligibility and the current access conditions may affect whether an account can be opened or used. Do not attempt to avoid a location or identity condition; check the Legal wording and contact account support if your status is unclear.

Use the account-help path and state that you are making a data access request. Include the phone or email linked to your account, but not your password or wallet PIN. We may verify ownership before sending account data or explaining which records can be provided.

Yes, you can ask for a correction through the account-help path. Tell us which detail is wrong and provide the account contact used for verification. We may request supporting checks, and a change can be delayed while a payment or security review is active.

DANA and QRIS references are treated as payment records connected to an account activity. We use the reference to check status or resolve a query, while retaining selected records when security, dispute handling, accounting or a legal duty requires it.

You can request account closure or data deletion through support. We first verify the request and check for open payment, security or legal duties. Some records may remain retained for those duties, even when the account is no longer available for ordinary access.

Start with the account-help path linked to your profile and describe the clause or event that concerns you. Add a transaction reference only when needed. We will use your verified account details to route the question without asking for a password or wallet PIN.

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